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Strengthen your Team, Strengthen your Client By: Carly Byrd, Program Coordinator Recently, our entire company participated in a professional development exercise uncovering our natural abilities using the StrengthsFinder 2.0 from Gallup. After completing the assessment, StrengthsFinder coaches spent the day walking us through our individual strengths and how these natural talents shape our work and… Read more »

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Hello … is anybody there? By: Gene Ballard, Vice President of Administrative Services I don’t know about you but I dislike automated voice recordings.  It is very frustrating to call a company and an automated voice comes on saying; ‘Hello, please press 1 for conference services … press 2 for accounting … press 3 for technical… Read more »

Posted by & filed under ASG News.

The Forest Products Society (FPS) has chosen Association Services Group (ASG) for full service management, effective August 1, 2018. Established in 1947, FPS is the premier international organization for advancing the sustainable use of renewable cellulosic resources, including wood, through science and technology. FPS members represent a broad range of professional interests including private and… Read more »

Posted by & filed under Association Communication, Success Stories, Tips and Ideas.

5 Qualities of Excellent Customer Service By Kendra Tyner, Program Coordinator Have you ever had an amazing customer service experience? What about a negative experience? Our experiences immediately form our opinion of an organization or brand for better or for worse. Companies either thrive or fail based on the preconceived notions of their customers. Have… Read more »

Posted by & filed under Association Events, Success Stories, Tips and Ideas.

Bringing Generations Together: How to Bridge the Gap By: Jenna Jones, Program Coordinator Being relatable is a key component of any association. There are those that have served in the industry planting seeds for many years, while others are just entering the industry looking for ways to set themselves apart.  Whether you are considered a… Read more »

Posted by & filed under AMC Information, Association Communication, Association Meetings, Tips and Ideas.

Parli What? The Basics of Parliamentary Procedure By: Abby Burns, Program Coordinator In association management we regularly hold board meetings for our clients.  Often, boards turn to our management team to make sure they are executing business correctly and efficiently. In order to do this, they must ensure they are knowledgeable about the structure of… Read more »