Rising to the occasion: ASG creates innovative strategies to meet clients’ needs

Posted by & filed under ASG News, Association Communication, Blog, Events, Success Stories.

To say 2020 was a unique year would be an understatement. Our clients faced uncertainty at every turn, especially when it came time to plan annual in-person events. From small professional societies, to large trade associations, all were forced to reimagine and adapt to a world where the business of members — the meetings, the… Read more »

Creating Successful Business Connections Virtually

Posted by & filed under ASG News, Association Communication, Association Events, Blog, Industry News, Success Stories, Tips and Ideas.

Business as usual and 2020 are two terms that go together about as well as oil and water in today’s climate. To that end, the COVID-19 outbreak has forced associations to reassess the status quo of standard annual events. The Southern Association of Wholesale Distributors, a.k.a. “The Southern,” was no exception. Here’s how the 97-year… Read more »

Congratulations to ASG Director of Conference Services Kelley Atkinson

Posted by & filed under ASG News, Association Communication, Blog, Success Stories, Uncategorized.

Association Services Group takes pride in our five core values, one of which is the pursuit of excellence. Kelley Atkinson, director of conference services and a 7-year ASG veteran, recently soared to the top of her class when she received her Certified Meeting Professional (CMP) certification. Kelley is the first ASG team member to achieve… Read more »

5 Qualities of Excellent Customer Service

Posted by & filed under Association Communication, Success Stories, Tips and Ideas.

5 Qualities of Excellent Customer Service By Kendra Tyner, Program Coordinator Have you ever had an amazing customer service experience? What about a negative experience? Our experiences immediately form our opinion of an organization or brand for better or for worse. Companies either thrive or fail based on the preconceived notions of their customers. Have… Read more »

Parli What? The Basics of Parliamentary Procedure

Posted by & filed under AMC Information, Association Communication, Association Meetings, Tips and Ideas.

Parli What? The Basics of Parliamentary Procedure By: Abby Burns, Program Coordinator In association management we regularly hold board meetings for our clients.  Often, boards turn to our management team to make sure they are executing business correctly and efficiently. In order to do this, they must ensure they are knowledgeable about the structure of… Read more »