5 Qualities of Excellent Customer Service

Posted by & filed under Association Communication, Success Stories, Tips and Ideas.

5 Qualities of Excellent Customer Service By Kendra Tyner, Program Coordinator Have you ever had an amazing customer service experience? What about a negative experience? Our experiences immediately form our opinion of an organization or brand for better or for worse. Companies either thrive or fail based on the preconceived notions of their customers. Have… Read more »

Parli What? The Basics of Parliamentary Procedure

Posted by & filed under AMC Information, Association Communication, Association Meetings, Tips and Ideas.

Parli What? The Basics of Parliamentary Procedure By: Abby Burns, Program Coordinator In association management we regularly hold board meetings for our clients.  Often, boards turn to our management team to make sure they are executing business correctly and efficiently. In order to do this, they must ensure they are knowledgeable about the structure of… Read more »

Decoding Millennials

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Decoding Millennials By Caitlin Hyatt, Account Executive Millennial is a term referring to the generation born from 1980 onward, brought up using digital technology and mass media.  Unless you’ve been living under a rock, you’ve likely been bombarded with messaging on how important this demographic is.  TBH, it’s tough to do this when you can’t… Read more »